Todd Wilkens

1 conference talk

Todd Wilkens

Todd build and lead teams that mix design thinking, agile methods, and clear business strategy to deliver great experiences to market. His key areas of interest are design leadership, experience design, service design, design research, product strategy, innovation, and transforming the culture and practices of organizations. He co-authored the book: Subject to Change as well as many essays, peer-reviewed articles, and blog posts.

Topics covered by Todd Wilkens

User Experience Journey Mapping Touchpoints Experience Mapping Customer Touchpoints


Todd Wilkens, Chris Risdon