Topic 6 talks 6 experts 2 events 4h 40m
As services become more interconnected across channels and devices—and more importantly across time and space - it's becoming increasingly important to find ways to gain insight about customers' interactions with your product or service. Whethe...
Have you ever heard yourself saying, “We’ll need more content” or “This is where the content will go.” We bandy about the term ‘content’ as if it’s what users seek. Yet when users are frustrated we rarely hear them use that word. IOS6 Maps user...
There’s a lot of talk going around right now about designing for delight and gameification. You know what? Giving you a badge for getting your expense report done on time probably isn’t going to make you any happier or more likely to do it on time...
These days people expect more from a website than a handy set of tools and a pretty interface — they want an experience. From the moment somebody enters your site they’ll be judging you on everything from the way the site looks to the tone of your...
Shyness and embarrassment are not individual emotions - they're produced by a social dynamic that can be fixed through better design. When we’re kids, we’re fearless – self-conscious emotions like shame and embarrassment are something we learn...
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