Topic 7 talks 6 experts 2 events 5h 19m
The difference between a good product and a great one are its details: the microinteractions that make up the small moments inside and around features. How do you turn on mute on your phone? How do you know you have a new email message? How ca...
Years ago, we came across the work of Noriaka Kano, a Japanese expert in customer satisfaction and quality management. In studying his writing, we learned about a model he created in the 1980s, known as the Kano Model. This model predicted the ...
There’s a lot of talk going around right now about designing for delight and gameification. You know what? Giving you a badge for getting your expense report done on time probably isn’t going to make you any happier or more likely to do it on time...
Why are emotional experiences better ones, and how designing customer experience should focus on delivering something remarkable. Go beyond the basics - functionality, reliability, and usability - and design for humans, not machines. Learn how ...
Delight and innovation are powerful words. If your design is delightful or innovative then it stands apart from everything else. People see it as different, special, unique. For the past ten years, I've been collecting stories of what delights peo...
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