Customer Experience

4 conference talks

Customer Experience

4 conference talks recorded between 2008 & 2015 on the topic of Customer Experience.

Speakers

Andy Budd, Stephen Anderson, Aaron Walter, Mathew Patterson

2015

Customer service and the chamber of secrets
Customer service and the chamber of secrets
User ResearchCustomer Experience

2013

Designing Emotional Experiences
Designing Emotional Experiences
Emotional EngagementDelightCustomer Experience

2012

From Information to Understanding - Solving the Small Data Problems
From Information to Understanding - Solving the Small Data Problems
Cognitive PsychologyPersuasive DesignCustomer Experience

2008

Designing the User Experience Curve
Designing the User Experience Curve
User ExperienceExperience DesignCustomer Experience