It’s time for a revolution in the designer / client relationship. It’s time to go from a master / servant relationship to a peer / peer relationship. It’s time to change the relationship so that we, as designers, are the experts, providing an expe...

As web designers we love to boast about our user centric approach to web design, but what about our clients? Most web designers resent clients, seeing them as a barrier to producing great websites. However, a website doesn’t just need to meet ...

After a decade and a half as a user experience professional, Jesse James Garrett has had more than his fair share of scrapes and bruises. In this presentation, Jesse reflects on what he's learned about what it really takes to deliver great UX work...

Whether you’re a designer or not, you make design decisions every day. Successful design projects require equal participation from both the client and the design team. Yet, for most people who buy design, the process remains a mystery.

Our industry has matured into something that’s very different from the almost joyfully naive, creative designer’s playground that it was when we started. While we focus our thoughts onto processes, methods and mechanics, instead of ideas, we’re lo...