Expert 1 talk 0 events 5 topics 35m
Todd build and lead teams that mix design thinking, agile methods, and clear business strategy to deliver great experiences to market. His key areas of interest are design leadership, experience design, service design, design research, product strategy, innovation, and transforming the culture and practices of organizations. He co-authored the book: Subject to Change as well as many essays, peer-reviewed articles, and blog posts.
*Customer Journey Mapping:* A Story of Amateurs, Con Artists, Lost Treasure, and a Pleasant Journey by Rail Every time we visit a design blog or conference someone is touting the benefits of Service Blueprints, Scenarios, Experience Maps, or s...
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